Frequently asked questions

What time can we arrive & when do we need to checkout?

You can arrive from 3pm on the day of your stay. Checkout is by 10am in the morning.

How many people does the accommodation sleep?

Our accommodation is designed to sleep 2 people comfortably in a king size bed. We currently don't accommodate any more than 2 people.

Do you have car parking?

Yes, we have ample parking as we are located at Scilly Parking.

Do I have to book my car parking before or after my stay if I'm going to be parking at Scilly Parking?

Yes. If you intend to use Scilly Parking before or after your stay you can book it at the same time as you book your accommodation and get it at a discounted price. Parking is included in the cost for the nights you are staying at Mount View Overnight Accommodation.

We are travelling down by train are you able to accommodate us?

Yes. If you are travelling down by train we can arrange to pick you up from Penzance train station. Just let us know beforehand to arrange this.

Is breakfast available?

Yes breakfast is included in the price. Our breakfast includes a good choice of cereals, toast, orange juice, tea & coffee.

What if I have special dietary requirements?

We are only able to cater for normal diets. If you have a special dietary requirement you will need to supply your own food and drink for breakfast.

How far away are the bathroom & kitchen?

Each accommodation property has their own en-suite bathroom and kitchen areas.

What is in the kitchen?

There is a microwave, kettle, toaster, fridge & washing up facilities. All cutlery & crockery are provided.

Do you accept dogs?

Yes, we can accommodate up to 2 medium size dogs.

What is your cancellation policy?

If you decide to cancel your booking you will be charged for the full value of your booking. If you wish to amend your booking please ring us to discuss this option. This may incur a charge.

We strongly advise you to take out your own travel insurance.

What is your privacy policy?

We do not store your card details nor do we share customers details with any third parties. For our full privacy policy read here.

Can I get a refund if my Scillonian sailing / Skybus flight / Helicopter flight is cancelled?

Unfortunately if your transport is cancelled, that is out of our control and, we are unable to refund you.

We recommend all our customers take out travel insurance before their holiday starts so that you are covered should this ever happen.